Frequently Asked Questions

HOW DO I PLACE AN ORDER?

4 easy ways to order:

  1. Leave us a message here [link to enquiry page]
  2. Send us an email at order@sweetness.sg
  3. Visit our store at 9 Jasmine Road Singapore 765285 to discuss with us what you'd like.
    Opening hours are: Sat & Sun 11am - 6pm (Tues - Fri By appointment only)
  4. Give us a call at 6455 0507

Please have these information ready to facilitate our discussion:

  • What you would like - Cake? Cupcakes? Cookies? Dessert?
  • Date of your event 
  • Occasion/Nature of event (wedding, birthday, etc)
  • Venue and address if delivery is required
  • Number of guests to be served the cake/cookie/dessert
  • Your contact number
  • Your email address
  • Your preferred cake flavour
  • An idea or photo of the cake design/theme
HOW MUCH WILL MY CAKE COST?

All our cakes and bakes are priced individually based on the complexity of design. Due to the exclusive nature of customised cakes, there is no standard price. Sweetness cakes are unique creations and we never the bake and decorate the same cake design twice!

However, we do have a BASIC Price List that you can refer to as a guide:

Single tiered fondant cakes, sized 6" (serves 6-8) - starts from $90

2-tiered fondant cakes sized 8"+6" (serves 15-20) - starts from $200

3-tiered fondant cakes sized 10"+ 8"+6" (serves 35-40) - starts from $400

Decorations on and around the cake are additional costs and may be in the form of fondant, gumpaste, royal icing or icing images, depending on your theme and preference. Additional 3D figurines and cake toppers will be charged according to degree of complexity.  All decorations will be edible unless otherwise informed.

HOW DO I MAKE PAYMENT?

Once we have all the information needed, we will email you a quotation for the cake that you have ordered. Upon agreement of the price and design, a 50% non-refundable deposit will be required to confirm your order.

We accept bank transfer via:
DBS Current Account 003-930338-6

Please inform us once you have made payment and quote the transaction number.

You may make the remaining payment of 50% 5 days prior to your event.

HOW MUCH TIME DO YOU NEED TO PREPARE FOR AN ORDER?

It is crucial that each order receives a sufficient amount of brainstorming, drafting and sketching, preparation, and the actual baking/stacking/decorating/constructing to ensure your sweet project is executed with success.

For small orders (cupcakes, single cakes or cookies), please place your order 2 weeks before your event.  For wedding cakes and larger orders, we always appreciate ample time for idea-exchanging and planning. Kindly get in touch with us at least 2 months before your big day.

CAN I CHANGE MY ORDER AT THE LAST MINUTE?

 We understand changes may happen. We are only able to accommodate last minute changes or requests if we have not yet started work on the cake.

CAN I GET A REFUND OF MY DEPOSIT IF I CANCEL MY ORDER?

Unfortunately, we are not able to provide you with a refund once the deposit has been made. However, we are happy to bring it forward as deposit for your next order.

ARE SWEETNESS CAKES 'HALAL'?

Sweetness is 100% Halal!

WHAT CAKE FLAVOURS DO YOU OFFER?

All our cakes are at least 3" in height and the standard cake flavours are:

  • White Butter Vanilla

  • Chocolate Mud

If you have a specific flavour you like, please let us know and we’ll be happy to bake that for you.

*Additional charges may apply

WHAT IS THE DIFFERENCE BETWEEN FONDANT, FRESH CREAM AND BUTTERCREAM?

Fondant is a type of sugar dough that is rolled out and draped over a cake to create a porcelain-smooth finish. Fondant cakes look very presentable and can be embossed, imprinted, painted on and piped on with icing and can also be tinted any color. Fondant also keeps the cake moist, and a fondant-covered cake can be kept unrefrigerated up to 3 days.

Fondant is very sweet (tastes like marshmallow) so it may be a good idea to inform your guests to 'peel' off the layer of fondant from their slice of cake before eating, if you feel necessary.

The 'fresh cream' that we use to coat our cakes is a blend of flavoured dairy whipping cream that provides a smooth and light taste on the palate.

We make our own Swiss Meringue Buttercream, a rich and luxurious, silky and creamy buttercream using premium 100% butter.

Both fresh cream and buttercream cakes need to be refrigerated but can generally withstand being left out in the open for up to 6 hours without melting, provided it is kept away from direct sunlight. Cream cakes are less sweet and can also be tinted in any colour.

HOW DO I STORE MY CAKES AND HOW LONG DO THEY LAST?

Uncut fondant cakes should not be refrigerated and can generally last up to 3 days in a cool dry environment, away from direct sunlight. Once cut, they need to be cling wrapped and refrigerated.

Buttercream and fresh creamed cakes need refrigeration until they are ready to be consumed. However, do leave them out at room temp for at least 30 mins before cutting and eating.

All our cakes are made from scratch, using only the freshest and highest quality ingredients to ensure your cake tastes delicious. As we do not use any artificial preservatives or cake softeners, do consume your cakes within 2 days of receiving them to ensure they are enjoyed at their best.

I NEED MY ITEM TO BE CUSTOM PACKAGED...

All Sweetness products love being dressed up!

We can package your cupcakes in individual packaging as party favours or wrap the entire box up with a bow.

All of our cakes will be boxed in the regular white box.

The possibilities are endless! Let us know what you want and we'd be happy to customise your gift.

*Additional charges will apply.

WHAT'S THE MINIMUM ORDER?

For cakes - 6 inches

For cupcakes - 2 dozen

For Cookies/Other bakes - 2 dozen

DO YOU DELIVER YOUR CAKES?

Delivery fees will be from $15 onwards per location, - only to Non-City/CBD/ERP areas, subject to availability.

Request for deliveries of orders under S$200 will be charged at S$20

Self-collection can be made at our premise at 9 Jasmine Road. We will not be responsible for any mishaps that occur to our products after it leaves our premise - please have someone responsible hold the cake in your vehicle. We do not recommend placing the cake on the seat, floor or boot of your car.

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